Brand Promise &
Our Brand Promise
At Lilly, we promise to provide trusted Answers that Matter to our customers in order to deliver better patient outcomes. We’ll deliver on this promise in four ways:
- Through our commitment to breakthrough products, which means that we commit to focusing our research and development investment on meeting unmet patient needs.
- Through the medical expertise we provide, which enables the research, discovery and development of new medicines.
- By practicing active listening and responding when engaging with stakeholders. Listening builds our understanding of the wants and needs of our stakeholders and enables us to respond in a way that builds trust and assurance.
- Our pledge to be reliable and trustworthy.
Three long-established core values guide Lilly in all that we do:
Integrity: We conduct our business consistent with all applicable laws and are honest in our dealings with customers, patients, employees, shareholders, partners, suppliers, competitors, and the community.
Excellence: We pursue pharmaceutical innovation, provide high-quality products, and strive to deliver superior business results. We continually search for new ways to improve everything we do.
Respect for People: We maintain an environment built on mutual respect, openness, and individual integrity. Respect for people includes our concern for all people who touch or are touched by our company: customers, patients, employees, shareholders, partners, suppliers, and communities.
Every day, Lilly employees strive to translate these values into actions.