Business Practices

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Lilly's three core values—Integrity, Excellence, and Respect for People—guide us in all that we do. As the stewards of our company culture and reputation, how we do business is as important as what we do.

For 140 years, we have approached our company’s business with a deep sense of responsibility to the people we serve—patients, physicians and other health care providers, shareholders, suppliers, business partners, employees, and the local communities in which we operate.

Lilly Canada adheres to the Code of Ethical Practices of Innovative Medicines Canada. In addition, we adhere to all laws, regulations and policies affecting our industry including those of Health Canada, the Pharmaceutical Advertising Advisory Board (PAAB), and Advertising Standards Canada (ASC).

We have established strict internal guidelines to ensure that every interaction is conducted according to the highest ethical standards.

Eli Lilly Canada also has a Chief Ethics and Compliance Officer, who is responsible for overseeing our Canadian program of ethics and integrity in business practices. All Lilly employees receive mandatory training on the ethics and compliance policies related to their job, and strict disciplinary measures are in place should an employee fail to comply.

If you would like to report a concern regarding Eli Lilly Canada's ethical conduct or practices, please contact the Chief Ethics and Compliance Officer at

Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, Ontario M1N 2E8
Phone: 416-694-3221

Lilly also operates a global Compliance and Ethics Hotline staffed by a third party organization, where employees can report an ethics or compliance concern (anonymously if they prefer) 24 hours a day, seven days a week.

Eli Lilly Canada’s commitment to Health, Safety and the Environment (HSE) are aligned with Lilly’s values of respect for people, integrity, and excellence. For information on Eli Lilly Canada's Health, Safety and Environment Policy Statement, please click here.