Accessibility and accomodation

Accessibility Standards

Eli Lilly Canada is committed to upholding the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) as well as upholding similar legislation in the provinces in which we operate. We are committed to developing standards that break down barriers, increase accessibility, and support the dignity, independence, integration, and equal opportunity of people with disabilities. The AODA focuses on establishing standards in the following areas:

  • Customer Service
  • Transportation
  • Information and Communications
  • Employment
  • The Built Environment


Accessibility Standards for Customer Service

Eli Lilly Canada is committed to providing accessible, inclusive, and integrated customer service to each and every one of our customers. Our Accessible Customer Service Standards are intended to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Learn more about Lilly’s Accessible Customer Service Standards.


Integrated Accessibility Standards

Eli Lilly Canada is committed to Integrated Accessibility Standards – standards developed to improve accessibility in the areas of information and communication, employment, and the built environment.

Learn more about Lilly’s Integrated Accessibility Standards Policy.

Check out our Integrated Accessibility Multi-Year Plan.


Feedback

Eli Lilly Canada is committed to providing equal access for persons with disabilities to all of our services. To provide us with feedback regarding the accessibility of our services, you can call our Customer Response Centre at 1-888-545-5972.

If you have a hearing or speech impairment and use a TTY (Teletypewriter) device, you can use the Bell Relay service to communicate with us. For more information about this service, please contact Bell Canada directly at 1-800-268-9242.

If you require further assistance accessing the content of this website or have questions or suggestions regarding the accessibility of this site, please call our Customer Response Centre at 1-888-545-5972.

ACCOMMODATION


Workplace Accommodation for Employees

Eli Lilly Canada is committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We will act in a manner consistent with our obligations under the Ontario Human Rights Code and similar legislation in the provinces in which we operate.

We provide a workplace that ensures equal opportunity free from discrimination. We also offer reasonable workplace accommodation. Our goal is to ensure that individuals who are otherwise able to work are not excluded from doing so when their working conditions can be reasonably adjusted.

Workplace accommodation can include services, adaptations or adjustments, which enable people who require accommodation to compete for jobs and perform their work. Accommodation is an ongoing process of identifying and reducing barriers in the work environment or in the method of doing work, which prevent otherwise qualified people from delivering their expected results. The consultative process involves employer and employee, and results in specific adaptations and/or modifications in employment policies and/or practices. 

Accommodation for Job Applicants

Eli Lilly Canada is committed to the inclusion of all qualified individuals. If an applicant with a disability requests it, we can make reasonable accommodations in our recruitment processes. If you need accommodation to participate in the job application or interview process, please contact our Recruiting department at LillyCanadaRecruiting@lilly.com to make a request. This contact information is for accommodation requests; please do not use this contact information to inquire about the status of applications or to inquire about Lilly medicines. If you are a patient, caregiver, or healthcare professional, we have an electronic form on our Contact Us page that you can use to ask questions about our medicines.

If you have impaired hearing or speech and use a TTY (Teletypewriter) device, you can use the Bell Relay service to communicate with us. For more information about this service, please contact Bell Canada directly at 1-800-268-9242.

When we invite applicants to interviews, we let applicants know about our accommodation policy. We also ask applicants whether they require accommodation to participate in the hiring process. Our human resources team evaluates the requests we receive, and may ask the applicant for more information, to help us facilitate the accommodation.