Contact Us

  • Reception / General Information
    Click + to find contact information for Reception / General Information

    Eli Lilly Canada Inc.
    Exchange Tower
    130 King Street West, Suite 900
    P.O. Box 73
    Toronto, Ontario  M5X 1B1
    Telephone: 416-694-3221 or 1-800-268-4446
    (Monday-Friday, 8 a.m. to 5 p.m. Eastern Time, excluding holidays).


  • For Patients and Caregivers
    Customer Service and Online Resources
    Click + to find contact information about Customer Service and Online Resources for Patients and Caregivers

    For questions about Lilly medicines and services, choose one of the options below:

       ○    Contact the Lilly Customer Response Centre at 1-888-545-5972          (Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).

       ○    Click here for information about Lilly medicines.

       ○    Submit your question at the following link:
             Patient and Caregiver Submit a Question  

  • For Healthcare Professionals
    Customer Service and Online Resources
    Click + to find contact information about Customer Service and Online Resources for Healthcare Professionals

    For questions about Lilly medicines and services, choose one of the options below:

       ○    Contact the Lilly Customer Response Centre at 1-888-545-5972          (Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).

       ○    Submit your question at the following link: HCP Submit a Question 

  • For Journalists
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    If you are a media professional, please visit our media contacts page.

  • To Report an Adverse Event (Or Side Effect)
    Click + to find contact information to Report an Adverse Event (Or Side Effect)

    To report an adverse event (or side effect) with a Lilly medicine, please call Lilly Canada’s Customer Response Centre at 1-888-545-5972 (Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).

    You can also report directly to Health Canada online or toll-free by calling 1-866-234-2345.


  • To Report a Product Quality Complaint
    Click + to find contact information to Report a Product Quality Complaint

    If you have a concern about the quality of a Lilly medicine or medical device, please call Lilly Canada’s Customer Response Centre at 1-888-545-5972 (Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).


  • To Report an Ethics Violation/Concern
    Click + to find contact information to Report an Ethics Violation/Concern

    If you believe that in the course of doing business we have not met regulations, or have even fallen short of our own values, please tell us by using one of the options below:

       ○    Call the Lilly Ethics and Compliance Global Hotline at 1-800-815-2481          (primary language English) or 1-855-350-9393 (primary language French).

       ○    Visit www.lillyethics.ethicspoint.com.

* Our office will be closed for the holidays starting December 24 at 1 p.m. Eastern Time, and will reopen on January 2 at 9 a.m. Eastern Time. If you are calling during the holidays, please leave a message and someone will get back to you when the office reopens. If you are seeking medical advice, please contact your healthcare provider.