Website Privacy Statement

Eli Lilly Canada Inc. (“Lilly”) is committed to protecting the privacy and personal information of users of our website.

Lilly fully adheres to all relevant privacy legislation in Canada and its provinces and territories.

Subject to this policy, Lilly does not collect personal information about you (information that could be used to identify you) except when you voluntarily provide it.  Your personal information may be collected on the website when you are asked specific questions and when you communicate directly with Lilly via e-mail, feedback forms, or chat rooms. Also, although you are not required to register to access the website, you may be asked to provide certain personal information when you visit certain sections of the website. In each instance where personal information is being collected, you will be informed as to what information is required and what information is optional. The required information is necessary to enable you to access restricted areas of our website. Whenever you submit information via the website, you consent to the collection, use, and disclosure of that information in accordance with this Website Privacy Statement and the website’s Terms of Use. If you do not agree to these terms, please do not submit information via the website. Failure to provide required personal information may limit your ability to use the website or access certain information or services from Lilly.

This website may use a technology called a "cookie". A cookie is a piece of information that our webserver sends to your computer (actually to your browser file) when you access a website. Then when you come back, our website will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the website and help us analyze website usage more accurately. For instance, our website may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the website. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the website may be limited, and you may not be able to take advantage of many of the website's features.

The website uses Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the internet. Generally, an IP address changes each time you connect to the internet. Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP address that we collect, or even perhaps a cookie we use, may contain information that could be identifiable. This is because with some broadband connections, your IP address does not change and could be associated with your personal computer. We use your IP address to report aggregate information on use and to help improve the website.

Lilly uses your personal information to operate and develop the website, to monitor interest in information contained on the website, to assist in tailoring the information contained on the website to visitors’ needs and interests, for our marketing and research purposes and, if you ask us to, to send you information that may be of interest to you. Lilly gives you the opportunity to opt in to receiving such information when you provide your personal information. You have the opportunity to opt out of any future communications that we send you by contacting us, toll-free, at 1-888-545-5972.

Lilly may also use your personal information to create aggregated information that does not allow you to be personally identified or contacted. Rather than showing individual activity, aggregated information shows users’ collective behaviour. Lilly makes full use of all information acquired through the website that is not in a personally identifiable form including aggregate information to help improve the website. You should be aware that operators of linked websites may also collect your personal information and information generated through the use of cookies when you navigate to their websites. This Website Privacy Statement does not apply to any linked website and Lilly is not responsible for how such third parties collect, use, or disclose your personal information. You should check the privacy policies of any linked website before providing any of your personal information to that website.

How we disclose and share your personal information

Lilly may disclose your personal information to those of its affiliates and related companies that agree to treat it in accordance with this Website Privacy Statement. Lilly will not, without your permission, disclose your personal information to unaffiliated third parties except those to which Lilly reserves the right to disclose your personal information:

  • Third party service providers for purposes related to supporting our business (e.g., fulfillment services, technical support, delivery services) and providing you with information (if you have opted in to receiving such information as described above), in which case we will require such third parties to agree to treat it in accordance with this Website Privacy Statement.
  • In the context of certain business transactions, such as financing, insuring, or selling all or part of our business or assets,  in which case we will require any such third party to agree to treat the information in accordance with this Website Privacy Statement.
  • If a law, regulation, search warrant, subpoena, court order, or order of an administrative tribunal or other body authorized to compel the disclosure of such information legally requires Lilly to do so. 

In addition, Lilly may disclose aggregated information which does not allow you to be personally identified to third parties.

Some of these third parties, service providers, affiliates, or related companies (including Lilly’s parent company, Eli Lilly and Company) may be located outside of Canada, including in the United States. As a result, your personal information may be transferred, stored and/or processed outside Canada in connection with the purposes described in this Privacy Statement. Contractual or other measures Lilly  may use to protect your personal information are subject to the legal requirements of the foreign jurisdictions where your personal information may be transferred, stored or processed (for example, lawful requirements to disclose personal information to government authorities in those countries).

How we protect your personal information

Your privacy is important to you and to us, so Lilly employs technical security measures to protect your personal information. However, no transmission over the internet can be guaranteed to be completely secure. Consequently, Lilly, its affiliates, related companies, third party service providers, and their respective officers, directors, employees and agents do not represent, warrant, or guarantee that personal information will be protected against misuse, loss or alterations and do not accept any liability for personal information submitted to them nor for your or third parties' use or misuse of personal information. Moreover, where you use passwords, ID numbers or other special access features on this website it is your responsibility to safeguard them.

Contacting us

If you have any questions, comments or concerns about this Website Privacy Statement, or would you would like a copy of our full Privacy Statement, please contact our Chief Privacy Officer at:

Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, Ontario M1N 2E8

Or call 1-888-545-5972.

Lilly reserves the right to change this Website Privacy Statement at any time. We will always handle your personal information in accordance with the Website Privacy Statement in effect at the time it was collected. You can access the current version of this Website Privacy Statement on our website or by contacting our Chief Privacy Officer.

Revised January 2015