Accessibility and Accommodation
Lilly Canada is committed to upholding the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) as well as upholding similar legislation in the provinces in which we operate. We are committed to developing standards that break down barriers, increase accessibility, and support the dignity, independence, integration, and equal opportunity of people with disabilities. The AODA focuses on establishing standards in the following areas:
Information and Communications
The Built Environment
Accessibility Standards for Customer Service
Lilly Canada is committed to providing accessible, inclusive, and integrated customer service to each and every one of our customers. Our Accessible Customer Service Standards are intended to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Integrated Accessibility Standards
Lilly Canada is committed to Integrated Accessibility Standards – standards developed to improve accessibility in the areas of information and communication, employment, and the built environment.
Lilly Canada is committed to creating accessible websites that are easy to use and easy to get to for all people, regardless of ability or technology.
We set high standards for the accessibility of our websites and work to follow all related laws and guidelines when creating our websites. Here are some of the ways we make our websites easy to use:
Our goal is to meet or exceed the Web Content Accessibility Guidelines*. These guidelines are recognized around the world as the standard measure of success, and they outline ways to make web content easily accessible for everyone, including people with disabilities.
We strive to make our websites work properly with smartphones, tablets, desktops, and screen readers while supporting other assistive technologies such as magnifiers, voice recognition software and switch technology.
We also work with accessibility experts and partner organizations to ensure we are doing everything we can to create better, more user-friendly online experiences for all.
For the best online experience, please use the most current version of your web browser or assistive technology. If you have trouble getting to or using our websites, please contact us at 1-888-545-5972.
*Web Content Accessibility Guidelines (WCAG)
Lilly Canada is committed to providing equal access to all of our services for persons with disabilities. To provide us with feedback regarding the accessibility of our services, you can call our Customer Response Centre at 1-888-545-5972.
If you have a hearing or speech impairment and use a TTY (Teletypewriter) device, you can use the Bell Relay service to communicate with us. For more information about this service, please contact Bell Canada directly at 1-800-268-9242.
If you require further assistance accessing the content of this website or have questions or suggestions regarding the accessibility of this site, please call our Customer Response Centre at 1-888-545-5972.
Workplace Accommodation for Employees
Lilly Canada is committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We act in a manner that is consistent with our obligations under the Ontario Human Rights Code and similar legislation in the provinces in which we operate.
We provide a workplace that ensures equal opportunity free from discrimination. We also offer reasonable workplace accommodation. Our goal is to ensure that individuals who are otherwise able to work are not excluded from doing so when their working conditions can be reasonably adjusted.
Workplace accommodation can include services, adaptations or adjustments which enable people who require accommodation to compete for jobs and perform their work. Accommodation is an ongoing process of identifying and reducing barriers in the work environment or in the method of doing work, which prevent otherwise qualified people from delivering their expected results. This consultative process involves the employer and the employee, and results in specific adaptations and/or modifications in employment policies and/or practices.
Accommodation for Job Applicants
Lilly Canada is committed to the inclusion of all qualified individuals. If an applicant with a disability requests it, we can make reasonable accommodations in our recruitment processes. If you need accommodation to participate in the job application or interview process, please contact our Recruiting department at LillyCanadaRecruiting@lilly.com to make a request. This contact information is for accommodation requests only; please do not use this contact information to inquire about the status of applications or to inquire about Lilly medicines. If you are a patient, caregiver or healthcare professional with questions about our medicines, please all our Customer Response Centre at 1-888-545-5972.
If you have impaired hearing or speech and use a TTY (Teletypewriter) device, you can use the Bell Relay service to communicate with us. For more information about this service, please contact Bell Canada directly at 1-800-268-9242.
When we invite applicants to interviews, we let applicants know about our accommodation policy. We also ask applicants whether they require accommodation to participate in the hiring process. Our human resources team evaluates the requests we receive, and may ask the applicant for more information, to help us facilitate the accommodation.