Customer Response Centre

A Promise to Our Customers

Do you have a question about a Lilly product (drug or device), program or service? We are here to help.

Customer Service

If you are a customer and have questions about Lilly products, please call Lilly Canada’s Customer Response Centre at 1-888-545-5972. Health care providers should also call this number. Bilingual team members are dedicated to understanding your specific needs, and connecting you with relevant information, programs and services. Representatives are available Monday through Friday from 9 a.m. to 5 p.m. Eastern time, excluding holidays. You can also submit your questions at the following links:

Adverse Events (or Side Effects)

Our goal is to ensure that the benefits and risks of our medications are continuously monitored and well understood by regulators, health care providers and patients. Physicians, other health care providers and patients are encouraged to voluntarily report adverse events (or side effects) involving drugs or medical devices. Within Canada, you may:

  • Contact Lilly directly by calling 1-888-545-5972;

  • Mail a written report to the attention of Lilly Canada Patient Safety. For the Lilly Canada address, visit our Contact page.

  • Report your experience directly to Health Canada online through the MedEffect Canada website or by calling 1-866-234-2345.

Important note: Patients should always ask their doctors for medical advice about adverse events.

Doctor talking with a patient in a waiting room

Our Commitment to Patient Safety

What We’re Doing to Help

Two people walking along path in Lilly courtyard

How to Report Adverse Events

Report an Adverse Event (or Side Effect)